At Mila Create, we proudly ship our products worldwide, ensuring your creative tools reach you safely and promptly. This Shipping Policy outlines how and when your order will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are only confirmed after you provide accurate shipping and contact details.
  • We do not process or ship orders on weekends or public holidays.

2. Shipping Method

  • All orders are shipped via trusted courier and logistics partners.
  • Cash on Delivery (COD) is the only available payment method at this time.
  • You will receive a confirmation message once your order is dispatched.

3. Estimated Delivery Time
Delivery times may vary based on your location:

  • Domestic orders: 3–7 business days
  • International orders: 7–20 business days

Please note that delivery may be delayed due to customs processing, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping fees (if applicable) will be calculated and shown at checkout based on your location.
  • In some regions, additional handling charges may apply for oversized or heavy items.

5. Order Tracking

  • You will receive tracking details (if available in your region) via email or SMS after your order is shipped.
  • If tracking is unavailable in your country, we will still notify you when your order is dispatched and provide an estimated delivery window.

6. Delivery Issues
If your package is delayed, missing, or damaged:

  • Contact us at [email protected] within 5 days of the expected delivery date
  • Include your order number and any details that may help us investigate the issue
  • For damaged items, attach clear photos of the packaging and product

7. Customs, Duties & Taxes

  • For international orders, customs or import duties may apply based on your country’s laws.
  • Mila Create is not responsible for any customs delays, duties, or taxes imposed during delivery.

8. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to accept, or failure to pay at delivery:

  • We will attempt to contact you for redelivery
  • Additional shipping fees may apply
  • If unclaimed, the order may be canceled without refund

9. Contact Us
For any questions related to your order or shipping:
Email: [email protected]